If you’re a field service business owner, your income is directly linked to the condition and reliability of your assets. That’s why there is so much pressure on field service organisations (FSOs) to keep up with repairs and meet regulations. Equipment is becoming more and more sophisticated and the expectations from customers of an ‘always on’ Uber-like service is putting extra strain on already stretched services. So, here are 5 of the common ways that adopting field service management software can simplify the process and easily meet that challenge.
Hold on, what does Field Service Management Software actually do?
It’s software that you can use in your field service business, that allows you to effectively allocate your team members to your client’s jobs. You can also manage the entire process from quote to scheduling to job to invoice to payment. In most cases, also it allows for better communication with your client through automated SMS and emails. Some field service management (FSM) software also includes asset management tools. This is a must have feature for businesses that install, repair, maintain and replace their client’s assets. That’s a very short summary, but if you would like to know more about what field service management software can do, check out our full article here. Now, let’s dive in!
1. View an Asset’s Full Service History
How many of your engineers need to become detectives when they first arrive on site to complete some field service maintenance?
If your field team is wasting time trying to find clues and hints as to what may be causing a fault in your client’s assets or equipment, they aren’t using their time effectively.
The good news is that using field service management software is a great way to minimise downtime. You’ll be able to see exactly when the equipment was last serviced, what parts were used and which engineer last visited.
2. Never run out of Stock!
Your team has arrived on site, established the fault and assumed that the parts needed for the job were at hand. However, without an asset management mobile app, your team have had no visibility of stock levels in real time, and could be mistaken in thinking that the parts were at their location or in their vehicle.
With FSM software you can get a live stock count and set a minimum amount to hold, ensuring that you are alerted of low stock, allowing you to re-order without over-stocking or running short. Keep just what you need!
Field Service Engineers that use Workever even have inventory management on their iOS or Android mobile app too, allowing them to see their stock and more even whilst on the move.
3. Make better recommendation and upgrade when you need to
Growing a successful field service business requires building relationships with your clients to create long-lasting growth, so you can’t just focus on generating revenue from call-outs and maintenance.
However strong your relationship is with your client, suggesting that they replace an expensive and business critical piece of equipment can be challenging. Field Service Software allows you to document patterns and identify recurring faults helping you state your case.
4. Easily keep up with compliance and regulatory certification
Ensuring your client’s assets comply with ever increasing strict compliance and regulations is an ongoing and constant challenge.
To meet these requirements, businesses need to have an accurate and easily accessible database, showing asset details and service history. Collecting the information to prepare in-depth reports to meet regulatory compliance is a time-consuming exercise.
It doesn’t have to be complicated, by using Workever you can streamline the process of collecting asset information and easily reassure clients that you’re keeping them compliant and avoiding any unnecessary penalties.
5. Avoiding missed services
When you use Job Management Software which includes communication tools with your client, you’ll miss fewer services. It’s easy to let dates slip when you don’t have a robust process in place to remind both the field service provider and the client of a due service.
Good field service management software should include simple scheduling and asset service reminder contracts which are quick to set up and customisable enough to match your industry and service frequency.
Workever gives the FSO a complete overview of all assets and their due dates, but also informs the client when their engineer is en-route, helping deliver that ‘Uber-like’ always connected experience.
Spend a little time setting up communication templates for each customer, including details of their assets and how often they are serviced. The time saved in the long run will be huge, not to mention the benefit of delivering a faultless service to your client.
Looking for a field service management solution that does more for your business? Workever keeps your business running smoothly with its all-in-one work anywhere technology. Improve your customer service and enhance your operations with ease with Workever. Get started today with a free trial.