New technologies are constantly bringing about new ways to improve your business and current processes, but what really works? The most important thing for busy service businesses like yours is to focus on the solutions that make processes quick, efficient and as easy as possible so that you can outpace your competition.
Field service management solutions are just one way that a field service business can up its game and get ahead of its competition. There are so many benefits to introducing field service management to your organisation, including enhanced levels of customer service and less time spent on admin tasks.
While many of the wins that come with field service management take a while to present themselves to your business, there are also some quick benefits to be aware of. Choosing to invest in new solutions like this is a big business decision and knowing what to expect right off the bat is crucial. In this article, we are sharing our top 5 easy wins with field service management.
Simple Job Scheduling
Field service management software will have features for job scheduling and dispatch. This can completely eliminate the need for confusing spreadsheets or outdated whiteboards for organising your daily job schedule. With simple job scheduling from field service management solutions, you can enjoy improved efficiency through faster dispatches and perfectly planned schedules.
All of your field team can be managed from your field service management dashboard, which means you can easily send the right people to the right place every single time. Many solutions allow you to create specific zones for each technician or dispatch your team members depending on their experience, skills, or assets.
Improved Customer Service
We all know that the customer is always right, and being able to keep your clients happy is the key to success. With proper field service management systems in place, you can provide your customers with accurate times and updates on their visits. Your clients will no longer have to wait around all day for your team to arrive, and with some field service management solutions, you can provide real-time tracking.
This means your office team no longer have to field calls chasing arrival times. They can focus on their role; your field agents can focus on getting to every client quickly, and your customers can stay informed.
If one of your team members is running a little late or gets into difficulty at a previous job, you can let your customers know immediately. By being completely transparent and realistic with your clients, your customer satisfaction ratings are sure to rise.
Effortless Inventory & Asset Management
Field service management solutions give you the tools to keep track of everything all in one place. When you are trying to manage your inventory in a separate system or even manually, it can cause a lot of issues down the line. There is always the risk of human error and knowing exactly when to order new materials isn’t easy.
Many businesses find themselves paying over the odds for urgent materials simply because they weren’t organised enough to order in advance.
With field service management that also offers inventory features, you can look after everything all in one place. Some solutions offer integration with your major suppliers, so you can see the best prices and avoid overpaying. Your business can benefit from instant inventory counts and effortless material tracking.
One of the most common concerns for field service businesses is central teams being able to stay in touch with technicians out on the road. Constantly phoning to get updates about where they are and what they are doing is time-consuming and cumbersome. Field service management tools allow you to keep the lines of communication open and effortless.
When information is delayed between technicians and the main office, it can have a knock-on effect on the entire business. Poor communication will lead to delays and unhappy customers, but field service management solutions offer an excellent solution. Technicians can provide real-time updates and information which office teams can instantly pick up.
Reliable Business Reporting
The key to business success is understanding where you have room for improvement, and accurate reporting is critical for this. When you don’t have one central system in place, it can leave you with various data sets that are difficult to analyse and evaluate. Before you can act on your data and see where your company is doing well and where there are issues, you need to have reports you can rely on.
Field service management solutions often have a reporting functionality that gives you real-time, accurate data on your business performance. You can see response times, customer information and technician performance all in one place. These kinds of reports can make it clear where your business needs some additional support and what is working best for you.
Looking for a field service management solution that does more for your business? Workever keeps your business running smoothly with its all-in-one work anywhere technology. Improve your customer service and enhance your operations with ease with Workever. Get started today with a free trial.