A home for service contracts

With so many aspects of the business to handle, it’s very easy to lose track of the warranty details. Our software makes warranty tracking easy because it tracks the expiration dates. For customers with custom needs, the details are easily added to the contract. It’s also a good tool to define and remind customers of the aspects covered in the warranty-that way they know what potentially leads to increased costs for the company.

Automated preventive maintenance is a smart way to ensure efficiency and increase profitability. You want to keep your customers happy by making sure their equipment gets the scheduled servicing and you want to optimise your resources.

Workever provides you with a reliable preventative maintenance manager that automatically creates work orders for recurring maintenance schedules and sets reminders for field service dates. Your maintenance contracts have a comprehensive service history on the products. It also has a checklist for the required tasks during the servicing of the equipment.

The office administrators have an easy time coordinating the field team since they can create automated notifications on preventative maintenance cases. The drag and drop feature on the software lets you create an efficient schedule for your technicians in the field- a resource that is very useful for enterprise resource planning.

Service Level Agreements (SLAs) are important because they help in the management of customer expectations. Service level agreements also quantify the levels of actions and the possible consequences. For example, if a service level agreement states that a certain job should be completed by a certain time then not meeting the deadline would be in breach of the contract.

Using the robust inspection management feature on our software, you are able to see the different agreements and get an indication of the progress. The person undertaking the task is reminded of their responsibility, and the possible consequence of failing to complete it as per the agreement.

This feature is important in many fields because you can track the progress of your employees and use the information to inform your HR decisions. When dealing with customers, this feature gives you evidence of a breach of contract and offers a path for recourse. You can also maintain high levels of customer satisfaction by ensuring compliance with all the service level agreements to a tee.

The feature also gives you a uniform way of tracking and reporting adherence to contracts because you can use the same checklists.

When it comes to service contracts, it’s not a one-size-fits-all situation. Different customers have different needs and a good contract management software gives users a provision to create a customised service contract and create templates that suit your business.

Having the capabilities to create a custom contract is a smart way to woo new customers and retain the old ones because you can fit their unique needs into your contract. You also eliminate the need to sign several agreements because you can have all the terms of service in one contract. You are also able to set automatic renewals for these contracts which helps you leverage profitability.

Depending on your billing cycles, you can set up automated invoice generation. You don’t have to worry about losing revenue by providing free services after a contract expires.

Contracts form the basis of a good working relationship with your customers. For many businesses depending on whether the contract is formal or informal many parties such as a legal team may be involved in the making and amending of the contract. Sometimes with manual contracts and the numerous numbers of documents involved, the parties in the contract may not have access to all the information.

Workever streamlines the communication on contracts among all the parties involved. Our software allows you to create copies of the agreements and send them as pdf files to your customers. That way you all have the same format of the document and have the same information to create a smooth working environment.