If you’re the owner of an HVAC company, then you probably already understand the importance of having clear and precise communication within your business. When communication isn’t at the level it should be, it can negatively impact your work. Miscommunication can cause errors to occur, which not only cost time and money but also affect your business’s reputation. 

Whether you feel communication within your business is at a good level or you already know it’s something you want to improve, by implementing Workever’s HVAC software, communication within your business will soon be top-tier. 

Step 1: Centralise All Communications in One Platform

With different members of staff completing different roles and having differing schedules, it can often make communication a difficult task for your employees. Whether it’s office staff making phone calls to field agents or waiting to receive the relevant paperwork to gain information, these more traditional methods are time-consuming and can have a knock-on effect of delaying other processes.

With Workever’s field service management software, everyone within your business will work from the same live platform. This means all job information, messages and updates are stored centrally so all authorised users can access it instantly. 

Your office staff will no longer have to wait to receive paper job sheets at the end of the day or the next morning and instead can view all the information they need in real time.

Step 2: Empower Field Engineers with Instant Job Details

Your office workers probably spend too much of their time updating your field agents regarding their schedules. Whether that’s over the phone or by email, it takes unnecessary time out of your office workers’ day, which could be better utilised. 

With our software, your office staff will no longer have to worry about communicating updates to your field workers. Instead, your engineers will receive instant notifications of changes to their schedules and the job information via the app on their smartphone or tablet. Not only does this improve communication by making it instant and precise, but it can also reduce the chances of errors occurring due to poor communication within the workplace.

Step 3: Real-Time GPS Tracking for Smarter Scheduling

Trying to get hold of your field agents to understand how they’re getting on or what their location is can be a nightmare. Field agents have busy days, whether that’s being on the road or dealing with customers directly, which means they can’t always be available to speak to the office, which reduces the precision of communication.

With Workever’s business management solution software, you won’t ever have to contact your engineers to establish their location. That’s because our software provides you with the real-time location of your engineers through GPS tracking. This means you can make smarter scheduling decisions. Whether you’re dealing with an emergency appointment and sending out the closest available agent or just scheduling routine appointments to ensure your engineers spend less time on the road and more time completing jobs, our software will allow you to do that. 

Step 4: Keep Customers in the Loop Automatically

Not only is it important to have good communication between you and your staff, but it’s essential that you have clear communication with your customers if you want your business to be a success. Poor communication between your business and customers can leave your customers feeling unsatisfied with the service they’ve received and can prevent them from using your company in the future.

Workever can reduce this from happening with automated communication. Your customers will be sent automated notifications via SMS or email for appointment and payment reminders. They’ll also benefit from Workever’s customer portal, where they’ll be able to view quotes, job reports and invoices. Improved communication with your customers can lead to improved business reputation, which can help you gain business ahead of your competitors.

Step 5: Seamless Office-to-Field Data Sync

Our mobile field service app means that everything your engineers record will automatically be synced to the cloud, allowing you and your office staff to access the data immediately. There’ll be no back-and-forth communication needed or lost paperwork needing to be replaced. Instead, you engineers will be able to update jobs digitally by taking notes or adding photos, and they’ll even be able to get customer signatures all through using our app. 

Other Benefits of Using Workever

Improved Efficiency

Our software won’t only improve communication within your business, but it can also improve efficiency. By using our digital software, you no longer have a need for paperwork. Simple admin work such as filling out job reports and creating invoices will become quicker tasks. This not only makes your staff’s job easier but also creates more time in their day to get on with more meaningful tasks. 

You’ll also benefit from having digital reports, so you’ll no longer have to print them off and store them manually. Instead, you’ll be able to download and view them as a PDF whenever you require. This will allow you and your staff to complete admin tasks quicker, improving the overall efficiency of your business. Your workforce will have more time in their day to complete work that can help accelerate your business to the next level.

Integrated Workforce

Our software has been designed to be integrated with other tools your business may use on a daily basis to help improve the way it operates. That means when switching to Workever, you won’t have to stop using what’s already working for you. 

Our software can be integrated with accounting tools such as QuickBooks or Xero, payment tools such as Stripe, organisational tools such as Google Calendar and many others.

If you’ve been looking to step into the digital world to improve your business, Workever software is for you. Not only will it enhance the level at which your business can communicate internally and externally, but it can also improve the overall efficiency of your company. 

Our app has been designed to be user-friendly, meaning anyone will be able to use it with ease, regardless of their skill level. We provide in-app assistance should you require help or need any important questions answered. 

Sign up for our 30-day free trial today, and you can see firsthand how Workever can improve your HVAC business.