What is Field Service Management?
Field Service Management is a way of organising and optimising business operations performed outside of the office, i.e., out in the field. Industries including mobile healthcare, real estate, and sales have started to use field service principles and tools in their mobile work.
Field Service Management Software is a collection of digital tools that help businesses grow, by cutting down on time spent on admin, planning and organising. Field Service Management Software often includes tools that assist with the below processes:
- Field Service Dispatch Management is the process of co-ordinating dispatch, which is when a field service technician or specialist is sent out on a work assignment.
- Field Service Scheduling is the process of arranging employee schedules, service appointments and expected work order completion timelines.
- Work Order Management is the process of assigning and tracking service work orders from creation through completion to customer invoicing.
- Inventory Management is the process of keeping track of parts and supplies, including the transfer of products, consumption, adjustments and more.
- Field Service Contract Management is the process of managing contracts with your customers and ensuring service level agreements (SLAs) are met.
What are the benefits of field service management?
Effective field service management solutions integrate data from enterprise asset management systems with remote data from the field — including IoT and mobile devices — to help a company manage its resources.
Benefits of field service management include:
- Increasing Uptime: Identify necessary repairs earlier in the asset lifecycle for always-on operations, high levels of performance and reduced downtime.
- Shortening mean time to repair and improving first-time fix rates: Ensure the right technician is assigned to the job and provide them with the right data at the right time on a single platform.
- Empowering field service technicians: Provide technicians with remote assistance and mobile capabilities that help them to stay safe, be compliant, troubleshoot and complete work tasks efficiently.
- Reducing field service costs: Use data and insights to complete maintenance tasks at the right time and in the most effective and efficient manner.
- Increasing customer satisfaction: Know if technicians are meeting customer expectations and respond promptly to concerns or unexpected delays.
Field Service Management Key Points for your business to consider
What is Field Service Management?
Field Service Management is a way to track and organise work that takes place outside of a company’s office, i.e. in the field.
What does field management software do?
FSM software helps optimise remote workforces by automating tasks and offering real-time operational visibility, data and analytics.
What are the practical applications of Field Service Management?
FSM helps manage multiple actions and individuals simultaneously. It’s practical for any industry that has employees working in the field.
What are the advantages of Field Service Management?
Advantages of Field Service Management include access to real-time info, increased first-time fix rates, connected customer journeys and maximised efficiency.
What’s the best way to implement Field Service Management?
The best way to implement Field Service Management is to decide what you want, find qualified field service managers, address basic needs, consider data and train the workforce.
Easy to use job and field management software
Frequently Asked Questions
How do I get started?
You can start using Workever today. To get started, you can start a free trial or if you have 5 or more members of staff, you can schedule a product demo. When you first sign up for a free trial we will send you an email with your username, password and a link to access your account.
