What is Field Service Management?

Field Service Management is a way of organising and optimising business operations performed outside of the office, i.e., out in the field. Industries including mobile healthcare, real estate, and sales have started to use field service principles and tools in their mobile work.

Field Service Management Software is a collection of digital tools that help businesses grow, by cutting down on time spent on admin, planning and organising. Field Service Management Software often includes tools that assist with the below processes:

All of these processes can be managed by using digital tools that can be accessed via desktop or mobile devices keeping your business responsive and agile. The less time a business has to spend on admin, the more time can be spent actually getting things done and focusing on direct revenue-generating activities.

What are the benefits of field service management?

Effective field service management solutions integrate data from enterprise asset management systems with remote data from the field — including IoT and mobile devices — to help a company manage its resources.

Benefits of field service management include:

Field Service Management Key Points for your business to consider

What is Field Service Management? 

Field Service Management is a way to track and organise work that takes place outside of a company’s office, i.e. in the field. 

What does field management software do? 

FSM software helps optimise remote workforces by automating tasks and offering real-time operational visibility, data and analytics. 

What are the practical applications of Field Service Management? 

FSM helps manage multiple actions and individuals simultaneously. It’s practical for any industry that has employees working in the field. 

What are the advantages of Field Service Management? 

Advantages of Field Service Management include access to real-time info, increased first-time fix rates, connected customer journeys and maximised efficiency. 

What’s the best way to implement Field Service Management? 

The best way to implement Field Service Management is to decide what you want, find qualified field service managers, address basic needs, consider data and train the workforce.

Easy to use job and field management software

No commitment, no auto subscriptions, no credit card required

Frequently Asked Questions

You can start using Workever today. To get started, you can start a free trial or if you have 5 or more members of staff, you can schedule a product demo. When you first sign up for a free trial we will send you an email with your username, password and a link to access your account.

You start with a 14 day free trial which lets you try everything Workever has to offer. At the end of your trial you can then enter payment details and continue with your account. If you have entered any dummy data whilst testing, that can also be cleared whenever you are ready. If the software doesn’t work for you, then no further action is required and it will automatically cancel at the end of your trial.

No! Our plans are month to month with no contract. We do however offer annual plans if this works best for you, with a saving of up to 15% on your subscription.

Yes! You pay a price per user per month. Check our pricing page for full info depending on your company size.

A user license is either a desktop administrator working in the office or a mobile Fieldworker based out in the Field. Users can also be both if required without an extra cost.

Yes. You can set a user up to have access to the fieldworker mobile app and the desktop office software, you don’t need to purchase two licences for this. But you can also buy mobile fieldworker only licenses if you require more than 10 users.

The software has been designed with ease of use at the forefront. Staff will be able to use the system straight away with limited help. We also have guides to help you get started. If you need any further training or have custom requirements this can be arranged by contacting us.

Yes. You can import customers and your stock list via Excel file. We provide templates for these that you populate. If you are using accounting software Xero or Quickbooks you can also import your chart of accounts, stock, customers and tax rates automatically.