If you own or manage a trade business, you’ve probably seen firsthand how your industry and your competitors have been adapting and improving in recent years. You may have started to feel the pressures of modernising your workforce to remain relevant and compete within your market.
This can all feel a bit overwhelming, but the truth is, it doesn’t have to be. Workever has designed job management software to help UK trade businesses of all sizes compete in their industry.
So whether your business is small or large and you operate in trade industries, our software can help improve the day-to-day running of your company.
The Modern Challenges Facing UK Tradespeople
Labour shortages
Depending on the industry you operate in, you may have experienced the pain of labour shortages firsthand. Many different trades are struggling to hire qualified personnel to complete jobs on time to a satisfactory level. This is causing businesses to lose out on work, struggle financially and even impact their reputation.
Customer expectations
Customers’ expectations have grown to new levels as they receive a more modern service when using other trades. Customers are now used to the digital world, which means they receive real-time updates, digital communication and fast service. This leaves them disappointed when using a trade business that hasn’t yet stepped into the cloud-based way of operating.
Admin drain
Businesses that haven’t yet started using cloud-based software are being left behind. Their staff are left completing lengthy admin tasks while their competitors are completing the same tasks in half the time. This allows their competitors to better utilise their time and complete more work in the day to bring in more revenue and stay one step ahead.
Rising costs
Rising costs affect every business in the trades industry, regardless of how successful they are or what service it provides. Having to pay more for fuel or materials can really impact a small business in a competitive market. Using task management software allows those smaller businesses to use their time more wisely and operate in a more cost-effective way to help offset the increase in general costs.
The Admin Overload – Where Time Gets Lost
If you’re not already aware, the likelihood is that as a business, you lose a lot of time through completing admin work. Although it’s often very important, these easy tasks can be complicated and take up valuable time, which could be better utilised doing skilled work.
Without all-in-one software, these tasks can often lead to costly errors. Whether that’s miscommunication, which can cause you to not show up to appointments, or delays in sending out quotes and invoices, which can see you not satisfy your customers.
Relying on more traditional methods to complete tasks, such as using paper diaries for scheduling, sending emails or picking up the phone to communicate, can cause your business to fall behind. However, you can change this when switching to task management software and leave those outdated processes behind.
How Smart Job Management Software Changes the Game
Having a centralised all-in-one platform like Workever that you and your staff can use at any time, regardless of your location, comes with many benefits.
Centralised job control
Having a centralised job control means you and your team will be able to assign, track and update jobs in one place. Communication can often be an issue when it comes to job control, but with our software, you won’t have to worry about miscommunication again. That’s because you won’t have to call your field agents for an update.
Instead, what they input will be synced to the cloud, meaning you and your office staff will be able to view immediate updates without having to pick up the phone or send an email.
Team visibility
If you’ve always wished you could know exactly where your field agents are at any time, then Workever is for you. Our GPS tracker allows you to view the live location of your technicians whilst sitting at your desk or even when you’re out and about. Not only will this allow you to keep on top of their productivity, but it can also be a game-changer when it comes to scheduling. By assigning jobs based on location, you can lower fuel costs, as you can ensure your field agents travel less between jobs and increase revenue, as more jobs will be completed each day as your staff spend less time travelling and more time on site.
Increase Customer Satisfaction
Keeping customers satisfied can be difficult at times, but Workever simplifies that for you. Your customer will benefit from automatic updates regarding appointments and payment reminders. They’ll even have the ability to log into their customer portal, where they’ll be able to view job progress and updates. Not only does this improve the overall service you provide them and make it more likely they’ll use your business again in the future, but it also automates a lot of communication that your staff are already having to do, which takes up their valuable time.
Streamlined Invoicing and Payments
In the past, for many customers, it’s taken days to receive an invoice. That’s because the office staff haven’t been able to send one out until they get the job sheet back from the field agents. With Workever, your field agents will be able to send out an invoice to the customer while they’re still with them through our mobile field service app. Not only does this mean your customers will get an invoice straight away, but it also means you’re more likely to receive payment quicker for the work you’ve carried out.
To summarise, stepping into the world of using smart software can be the smart decision to ensure you’re not left behind. Regardless of what trade you’re in, you’ll have many competitors that you need to stay one step ahead of.
By implementing Workever into your business, you can improve the overall efficiency of your company and ensure you remain ahead of everyone else in the market.
So sign up for our 30-day free trial today so you can see firsthand how your business can improve when using Workever’s job management software.
