Field service scheduling software could be the tool you use to take your business to the next level. Managing your schedules manually can lead to missed appointments or double bookings, but field service scheduling software prevents these kinds of mistakes from occurring.

Having an automated scheduling service can make job scheduling a smoother and stress-free task.

Understanding Field Service Scheduling Software

If you’re a business owner, then you probably already know how time-consuming sorting out schedules can be. Field service scheduling software is a digital tool that has been designed to help businesses assign, manage and track service jobs more efficiently. With this software, you no longer have to worry about getting the calendar out to check everyone’s schedule; instead, in a matter of clicks, you can see who’s available in your team at any given time.

Regardless of the industry you’re in, you and your team can benefit. Whether you’re a plumber or electrician who needs to assign an emergency appointment or you’re a landscaper or cleaner who needs to manage recurring appointments, field service scheduling software will allow you to do that with ease. This digital tool will help make your business run more efficiently, as you can assign the right technician to the right role at any time, helping avoid potential delays.

Key Features of Field Service Scheduling Software 

Using field service scheduling software comes with many key features and here are just some of the examples:

Automated Job Scheduling

There have probably been moments in the past where you’ve had to do the time-consuming task like working out which team members were free for a particular date or time. Well, with Workever’s job scheduling software, you’ll no longer find it as stressful. 

Instead, the digital tool will show you availability amongst your staff, allowing you to simply schedule jobs based on the technician’s skillset and availability. This can prevent errors or double bookings, as the system will show you team members who don’t already have work scheduled.

Real-Time Dispatching & Job Assignment

Clear communication is one of the key parts of any successful business. You want to be able to communicate clearly with your staff without and without it taking too much time. The real-time dispatching and job assignment allow you to do this without any miscommunication. After assigning a job on your end, your team members will be updated instantly of changes to their jobs or schedule. 

GPS Tracking Feature

Have you ever had an emergency job come up and you’ve had to call several of your team members to see who’s available and their location? Well, the GPS tracking feature with field service scheduling software will prevent that headache from happening again. Instead, you’ll be able to view your team member’s location and assign the job to the closest available technician. This allows you to make quick and efficient decisions in order to service your customer needs as soon as possible.

Calendar & Workforce View

Whether you want to view today’s schedule, what next week looks like, or maybe even next month, the calendar and work view schedule will allow you to do so with ease. This can give you great insight into the amount of work coming in while avoiding things like overbooking or underutilising your employees.

Mobile Access for Field Technicians

Field technicians have busy days being on the road and having to visit numerous customers. In the past, this may have made it harder for them to keep up with where they’re meant to be and at what time. With field service scheduling software, your technicians will have mobile access, meaning they can easily view job assignments and be updated by notification of any changes to their schedule.

Benefits of Using Scheduling Software

Improved Workforce Efficiency

With busy days and long schedules, you want yourself and your staff to focus on high-value tasks. The efficiency of Workever’s scheduling software allows everyone to do that. It reduces the time you and your team may have to spend manually coordinating schedules and instead, more efficient planning can allow your technicians to complete more work in the day.

Fewer Missed Appointments & Scheduling Errors

There’s nothing more embarrassing than letting down a customer by making a scheduling error, meaning a member of your team doesn’t turn up for the appointment. Using this software will give you the peace of mind that any errors are in the past and no future mishaps will occur.

Faster Response Times

Using field service scheduling software can mean your response time improves. Now if a customer calls with an emergency, you’ll be able to view and schedule the nearest available technician while your customer is still on the phone. This efficiency can help you gain more business because you build a reputation for being available when customers are in need.

Enhanced Customer Experience

Not only will you and your team benefit from this software but so will your customer’s experiences with your business. Every customer wants to use a business they can trust and rely on. With technicians turning up to appointments on time and any emergencies dealt with quickly and efficiently, your customers will be receiving the best possible service from your company. This can help with securing recurring business and help you acquire new customers as your reputation grows to new levels.

So to recap, if you’re a tradesperson or business owner who’s looking to improve efficiency when scheduling jobs, then field service scheduling software is for you. It will allow you to schedule and assign tasks to your team in a matter of clicks so you can get back to completing more important tasks. If this is a service that you feel would benefit you, then sign up to Workever today with a free trial or try out our demo.