Service Reminders

The creation of service reminders is linked to the service history. Through the analysis of the service history, you are able to have a critical look at aspects like productivity and other variables, which can help you create a standardised service reporting template. The report is a basis for creating a maintenance plan and scheduling it. Ultimately, this improves your planning, increases customer satisfaction, and benefits your bottom line. 

Service reminder systems are integrated with other programs to help automate multiple services. In fleet management, service reminders could be integrated with telematic tools. The telematic tools can diagnose other problems such as engine faults that could be missed during preventative maintenance. That way, you can arrange for a visit with the engineers. 

The system can also be integrated with a job management program or a mobile app- that way, once the service provider receives the reminder, they can book jobs. 

A significant risk associated with using post-it notes to create reminders for your business or pass on messages to customers is that you can lose them, miss some information, or mix up key details. If you’re in fleet management, regular vehicle inspections are essential to monitor existing issues or prevent failure. With a service reminder management software, it’s easy to have an automated inspection failure workflow.

Drivers can also conduct regular inspections and communicate to the managers in case of any issues. Fleet managers can schedule the repairs before any failure. The system allows for the creation of automated work orders and based on the failure report. This helps your company to avoid downtime.

With some service reminder systems, you can track all recall alerts. The systems are integrated with the National Highway Traffic Safety Administration, which keeps all records of vehicles, and once there’s a recall on any vehicle model, they contact vehicle owners. You get recall notifications before the manufacturer messages you. So you’re able to prevent downtime by scheduling repairs before issues arise in your vehicles.

An essential aspect of reminders is timing. Perfect timing ensures you don’t miss out on customer appointments. You don’t want to send a reminder too early that the customer forgets, so you’re forced to follow up with yet another reminder. If you’re too late, then the reminder doesn’t serve its purpose.

A good example of the impact of a timely reminder is when it comes to landlords and letting agents. In the United Kingdom, landlords have a legal obligation to get specific certificates and services such as gas and electrical safety certificates, energy performance certificates, among others. To help landlords stay on course with their legal obligations, letting agents can leverage service reminder services to issue reminders to the landlords. The letting agents can issue rent notices via the same system to their tenants.

At the core of human needs, everybody wants to feel seen, and so do your customers. Service reminders are a perfect way to make your clients feel appreciated by making the reminders feel personal. You have your customer database with all their relevant service history. Take note of unique details and add them to your reminders. This fosters a better relationship with your customer.

Service reminders offer businesses opportunities to increase their sales. Sometimes customers deactivate automatic renewal of subscriptions; sending that reminder nudges them to make the payment without them experiencing service interruptions.

Reminders are also a good way to communicate discounts on your services or inform customers of other related services that you offer. Discounts are a proven method to promote loyalty to your brand as well as attract new customers from referrals. 

Advertising a related service can be a slippery slope. But, with the proper communication and placing it in front of the correct market, this can be an effective way of introducing your existing customers to another service that your company provides. Of course, you have to prove yourself as a reliable service provider first before hoping to get them on another one of your services.

Reminders can be a valuable tool to market your brand. Every opportunity that you have to communicate with your customers is a chance to create a good impression. While you don’t send reminders very often because a subscription could be annual, each reminder should engage with your audience. You also don’t want to send too many reminders since they could be a nuisance to the customer.

A good reminder avoids using general templates. Since you have different customers, you don’t want to use a one-size-fits-all approach. While curating the message, have a clear image of your customer so that you’re able to tailor the reminder in a language that resonates with them. You have access to data on the general use of your services, so you can easily create a personalized reminder. The wording of reminders to businesses and property customers will differ from that of private customers, which is a way to build brand loyalty. 

A reminder also gives you a leeway to be creative in the way you communicate with your customers. So, feel free to take advantage of tech tools like GIFs, doodles, and witty puns to create fun reminders. You definitely want to keep in mind who your customer is, not to come off as too unprofessional. However, such unique aspects set you apart from your competition which is how you secure the bag.

Service reminders give you the flexibility of using different communication channels. The three main methods of communication are emailing, calling, or sending a message. As a rule of thumb, you definitely don’t want to use all three since this would feel excessive to the customer, and nobody wants to feel like they’re being spammed with reminders. 

However, even with the multiple communication channels available, you need to be smart about how you use them. For good customer service practices, you can ask your customer which is their preferred mode of communication. You can also use a combination of two communication avenues, such as an email and a phone call if there is a need for a follow-up message.

Another advantage of using a service reminder management software is batch communication. You don’t have to worry about having to send every customer an individual reminder and, in the process, miss some, which would lead to missed revenue opportunities.